Process Made Useful
Automate to improve efficiency, save time & save money
custom AI-powered Chatbots & Automation Solutions
We have a solution for every business intending to improve the way they operate and increase operational efficiency, whether you are in government or the corporate sector.
We exist to help you to streamline and work better
We are a team consisting of an academic and an entrepreneur, with extensive experience and knowledge in the control systems, process modelling and automation space.
With the combined skills of Kagiso and Dr Jeffrey who holds a P.hD in Engineering (Control Systems) from University of Pretoria, South Africa, M.Sc in Systems Engineering (Automation and Robotics) from University of Wales, Cardiff, UK, a B.A degree in Mathematics from York University in Toronto, Canada, and a B.Eng degree in Electrical Engineering from Ryerson University, also in Toronto, Canada; you can rest assured that we are capable of delivering world-class solutions.
These solutions are all geared towards assisting companies empower their workforce with the assistance of artificial intelligence (AI) & intelligent automation (IA) tools, increasing their productivity, and freeing them to do more productive tasks.
We are firm believers in the fact that humans and computers do not need to live in conflict – computers and machines are aids which are meant to assist us humans, and ensuring that the machines are effectively used is what will separate the companies of today from those that survive tomorrow.
Process Enhancement Services
High Impact Artificial Intelligence & Automation Solutions.
We create custom chatbots specialized to your industry and role. Empower your staff and company processes with a tool to Automate Sales and Customer Care, as well as chatbots for automating interactions with your employees, such as ensuring smooth employee on-boarding by providing instant response and guidance to the applicant 24/7.
These chatbots can be made accessible through Facebook Messenger, WhatsApp, Microsoft Teams, Telegram, SMS and/or easily integrated with any Website or Web-powered application, offering smooth omni-channel user engagement. This will allow for the chatbot to be coded once, and used in many ways, drastically reducing project costs.
Robotic Process Automation
Robotic Process Automation (RPA) involves using software to automate workflows. The software allows for the automation of SAP applications, Web browsers, as well as Desktop applications.
RPA allows for different source systems to communicate with each other, and conduct cross-platform tasks seamlessly once workflows have been created. We initially start by capturing your screen as you work, after which the generated workflow can be replayed again when needed. When they are replayed, the automation bot will take control of your keyboard and mouse under your supervision, or not, if not required, and allows for actions such as taking a long list of 1000 line items from Microsoft Excel and automatically perform calculations before saving the information in SAP for the creation of an invoice transaction, complete with the necessary transaction code.
Automated Document Creation
PDF/Word documents can be automatically generated based on certain criteria and sentiments e.g. for the creation of customized financial reports. This can save you time and effort, and will ensure that the created documents are all of the highest consistency and accuracy.
Documents can also then be processed and used for any task, with the words being understood better by the computer through the use of Natural Language Processing (NLP).
Dashboard & Custom App Development
We are able to develop a dashboard for your operation for reporting of any set of KPIs. These dashboards will give you line-of-sight of the important aspects of your business, and will allow you to make better business decisions.
We work with SharePoint to provide an enterprise ready solution, which can leverage off the power of the interoperability of the suite of Microsoft products.
Should you require an ERP or customized business solution for managing any of your activities, we are able to develop one for you, using the latest technology stacks - our team primarily uses .NET Core and Angular for developing our corporate solutions.
what to automate
Some Uses Cases of ChatBot Automation
Chatbots provide another channel to reach out to your customers which can be leveraged to increase customer engagement. Better bot experiences with more engaged audiences are getting 80-90% response rates. While even the least favorable experiences are in the 35-40% range. (Matt Barby)
Chatbots deliver immediate one-on-one responses to your customers – exactly what customers demand. With this problem-solving approach and effective guidance, you make your customers happy and satisfied, and ultimately increase your sales.
Chatbots can be programmed to do pretty much anything, and can integrate with any system that allows for API communication. They can also be programmed to interface with robotic process automation solutions such as UiPath, to initiate workflows on demand.
The following chatbots are the typical type customers require:
These examples are not exhaustive, and we are able to make a custom chatbot for any business need and use case.
Chatbots also make your customers feel that you care for them by having proactive conversations and this improves your brand perception in the long run. They become your loyal customers and stay associated with your brand for a long time.
When executives were asked “What AI-powered solutions do you imagine having the largest impact on your business?” virtual assistants (31%), analytics (29%) and automated communications like emails and chatbot (28%) become the most common answers. (PwC)
8 Reasons To Automate
Instant & Consistent
The chatbot experience allows for your customers to have a consistent experience.
Normally, when talking to a customer service rep, a customer has no assurance that other reps are also providing similar, consistent responses, potentially resulting in loss to the customer and/or the company through the customer’s frustration.
Chatbots also drastically cut down human errors e.g. the chatbot can consistently calculate the total price of a set of items, correctly, and send this information to the customer
Save Time & Costs
Chatbots empower your business and save time by providing the first level support that filters a customer request before it is directed to the team.
Research states that consumers and businesses will save over 2.5 billion customer service hours by 2023. (Juniper Research).
Chatbots can help companies save up to 30% of their customer support costs by speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine questions. (IBM). In total chatbot automation can lead to $23 billion in savings from annual salaries. (Business Insider).
Investing in chatbots saves on the extra costs of salaries, training and infrastructure when adding more agents.
Improve Customer Experience
Improve Staff Experience
Chatbots can direct staff to answers that will genuinely help them, which leads to support ticket deflection and increased staff satisfaction. Staff is also empowered to ask questions they might normally not have the courage to raise, and can easily request useful HR information e.g. leave days accrued.
The created chatbots automate routine business processes and allows the support team to concentrate on complex conversations, all the while cutting down human errors.
Chatbots drastically improve the average resolution time, first response time, number of requests accepted, and the number of issues resolved – KPIs important to any sales team.
Integrate With Systems
Since bots are on digital platforms where people spend the majority of their waking hours working, bots can be used to automate common tasks such as arranging meetings, requesting/saving information from/to a business system (if it is capable of API integration), as well as providing advanced search functionality.
The chatbot can also integrate with UiPath to allow for workflows to be initiated and repetitive tasks being executed seamlessly and easily.